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FAQs
1. What is the return policy for jewellery?
Jewellery can be returned within 21 days for a full refund, including GST/VAT, if it’s undamaged and has security tags intact. For more details, please refer to our Terms of Use.
2. Are there any items that cannot be returned?
Yes, damaged or engraved items, as well as those with broken security tags, are not eligible for return.
3. How long does it take to process a refund?
Refunds are usually processed within 10 working days, but it can take up to 30 working days depending on the payment method.
4. Can I cancel my order?
Orders can be canceled within a limited time after purchase. For assistance, please visit our Contact Us page.
5. What payment methods do you accept?
PBL Jewellers accepts various payment methods, including major credit cards and secure online payment options.
Customer Review
Suraj Shah
Excellent customer service. The most knowledgeable jewellers in Wembley. Honest advice and great attention to detail.
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Harry Patel
Very good customer service. Lady who was serving us was very polite and helpful and patient. Would highly recommend them.
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Nikki Patel
Very helpful and have a lot of nice items, they listen to what you require and do their very best to accommodate. Highly Recommended!!!
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Tanvi Patel
very trendy and unique design for all occasions jewellery. very friendly and helpful staff and service. would seeing again. would recommend for sure.
- Donald Duclk